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Insurance claim reporting and support

Our claims teams are standing by and ready to support our customers affected by the recent tornadoes and other severe weather events.

Our 24-hour emergency claims number is 1-800-607-2424 (1-888-875-8088 in Quebec).

We're doing our best to respond to everyone's calls, but increased volume has led to delays in our response times. While you wait to hear from us, here are some actions you can take:

Reach out to local resources to assist with emergency repairs
Keep all receipts for completed repair work
If possible and safe to do so, please obtain before and after photos of any repairs
Collect the information you’ll need to provide to make a claim

Thank you for your patience, and stay safe.

If you’ve been displaced or evacuated

If you’re forced to leave your home due to severe weather, and if your policy includes coverage for additional living expenses (e.g., hotel and food expenses), remember to keep receipts. Ask your broker or our claims team to confirm whether you are covered for these out-of-pocket expenses.

To make your transition back home as smooth as possible, please refer to these eight tips for returning home after an evacuation.