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Our team is ready to help

If you’ve recently been affected by an ice storm, we’re here for you. Please call our 24-hour emergency claims team at 1-800-607-2424 (1-888-875-8088 in Quebec) for support and to begin your property and/or auto claim.

Here are the facts on ice storms

Ice storms can cause widespread damage and dangerous conditions. Ice storms can develop quickly, and affected communities are at risk of slippery roadways, blackouts, and damage from falling tree branches.

Take the time to learn how you can get prepared, reduce damage, and stay safe.

Check out these resources

A child looks out a window as it snows, showing what to do before, during, and after a snowstorm

Before, during, and after a snowstorm

Keep these tips in mind to stay safe and warm next time a major snowstorm or blizzard hits your neighbourhood.
Read more

Link to results for: At home, Link to results for: On the road

A man drives in snow showing what to do before, during, and after driving through a Canadian blizzard

Before, during, and after: driving through a Canadian blizzard

Whether you’re a new driver or a seasoned veteran, you should always take these practical precautions before, during, and after each winter drive.
Read more

Link to results for: On the road

A close up of a tire on snow shows you why you need winter tires

Winter tire 101

There’s one simple step you can take towards a smoother, safer — and even cheaper — winter drive: installing a set of quality winter tires.
Read more

Link to results for: On the road, Link to results for: Car insurance, Link to results for: Group Insurance

How to prepare for an emergency at home

Take these proactive measures to prepare for any weather emergency at home and keep your property and loved ones safe.

How to prepare for an emergency at home

Be prepared for any emergency. Follow these tips to plan ahead and keep your household safe if the unexpected happens.

  1. Tune in to your local news for the latest forecast and updates.
  2. Write out an emergency exit plan. Map out your home and the surrounding area to plan an exit route and safe meeting place just in case you need to leave your house in a hurry.
  3. Review your emergency contact list. Write down the names and numbers of local emergency services, your utilities providers, your relatives, your family doctor, and your insurance broker.
  4. Keep your emergency kit stocked up. Your emergency kit should contain at last three days’ worth of supplies, including cash, a battery-powered radio, non-perishable food, water, a first aid kit, flashlights, and blankets.
  5. Review your home and car insurance policies. Make sure you have the right coverage! Look through your insurance policies at renewal time and double-check that everything is up to date. Reach out to your broker if you need to make a change.

Protect what matters most.

Insurance claim reporting and support

Have you been affected by an ice storm and need to make a claim? Our claims teams are standing by and ready to support you.

Make a property claimMake an auto claim

Our 24-hour emergency claims number is 1-800-607-2424 (1-888-875-8088 in Quebec).

We do our best to respond to everyone's calls, but increased volume may cause delays in our response times. While you wait to hear from us, reach out to local resources to assist with emergency repairs and collect all the information you’ll need to make a home insurance claim.

Thank you for your patience, and stay safe.