There when you need us most

24 hours a day, 7 days a week.

Make an auto claim
Make a property claim

Economical is becoming Definity Insurance.
Same commitment, new look. 

First things first

We’re always here to help. When you need to make a claim, our team will look after all the details so you can focus on getting your life back to normal.

Economical customers:

Call our 24-hour service line at 1-800-607-2424 or 1-888-875-8088 (Quebec).

Your broker can connect you to our claims team as well. They’ll be there to answer any questions you have about the process or how it may affect your coverage.

1-800-607-2424
1-888-875-8088 (Quebec)

Current Travelers Canada home (excluding new home warranty), auto, and non-surety business policyholders:

To report a claim, contact 1-800-661-5522 or email newclaims@travelers.com.

Visit our Travelers Canada FAQ page for more information.
Delivering on our promise

Our priority is providing a quick and easy claim experience to get you back on track. That’s why we recommend Definity Repair Partners when you need them. Here’s what our customers say about their experience:

  • 86% overall customer satisfaction after using a Definity Repair Partner for a property claim.1
  • 79% overall customer satisfaction after using a Definity Repair Partner for an auto claim.2

With a specialized team of more than 600 claims professionals on your side, you’re sure to get the service you deserve, guaranteed — 24 hours a day.

1 Based on 636 claimant survey responses measuring overall claims satisfaction after using our Definity Repair Partners for a property claim from January to December 2023.

2 Based on 4664 claimant survey responses measuring overall claims satisfaction after using our Definity Repair Partners for an auto claim from January to December 2023.

Because their story is ours too

We've been doing this for a long time, and we take pride in getting our customers’ lives back to normal as quickly as possible. Here are some of their stories.

An artful recovery: how we helped an art-loving family restore their home and their collection

Double whammy: how we got the Reddy family back on the road after back-to-back collisions

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