Skip to ContentSkip to Footer
Français
Menu × Close
Make a Payment

Our team is ready to help

If you’ve recently been affected by a wildfire, we’re here for you. Please call our 24-hour emergency claims team at 1-800-607-2424 (1-888-875-8088 in Quebec) for support and to begin your property and/or auto claim.

Here are the facts on wildfires

Wildfires burn 2.5 million hectares of land every year in Canada. Unfortunately, hotter and drier weather conditions mean wildfire season is growing in length and severity, and more communities are at risk than ever before.

Take the time to learn how you can help prevent wildfires and what you can do to get prepared, reduce damage, and stay safe.

Check out these resources

Here's what to do before, during, and after a wildfire, as shown by a large forest and mountains

Before, during, and after a wildfire

Take a little time to familiarize yourself with some steps you can take before, during, and after a wildfire to keep your home and family safe and sound.
Read more

Link to results for: At home, Link to results for: On the road

A man packs a first-aid kit, water bottles, and a walkie talkie into a backpack, showing what to do before an evacuation.

What to do before and after an evacuation

Whether you’ve had to evacuate your home because of wildfires, a storm, or another emergency, keep these tips in mind to make the transition as smooth as possible.
Read more

Link to results for: At home

A man and boy sit on a bench in front of a bonfire, showing some simple ways to help prevent wildfires

7 simple ways you can help prevent wildfires

Keep your home, cottage, and campground safe with these simple tips to prevent wildfires.
Read more

Link to results for: At home, Link to results for: On the road

Learn from an industry expert

Learn how you can prepare for wildfire season from Definity’s Craig Richardson, Senior VP and Chief Claims Officer.

Understand your risk this wildfire season

Prevent fires on your property

You can play a big role in preventing wildfires. Check out these tips to safeguard your yard and keep your community safe.

How to prevent fires on your property

You can play a big role in preventing wildfires by keeping your own property fire free. Follow these simple steps to keep your home, yard, and neighbourhood safe.

  1. Clear your yard of brush, weeds, dry leaves, and dead tree limbs.
  2. Keep flammable materials away from your house. Store propane and firewood at least 9 metres from your home and away from heat sources.
  3. Clean your barbeque often and operate it safely. Keep a close eye on the grill while it's lit and keep kids, pets, and combustible materials a safe distance away.
  4. If open air burning is permitted in your region, avoid burning on windy or dry days. Always keep a shovel and a few buckets of water and sand close by to put out the fire.
  5. Water potted plants frequently. Dry potting soil can be a fire hazard. Try to water your plants in the early morning or evening when it's cooler and the water won't evaporate as quickly.

Now you have the tools to help prevent wildfires in your community, starting with your own property! Show the family enjoying their back yard – sitting on patio furniture, having some lemonade.

Protect what matters most.

Insurance claim reporting and support

Have you been affected by a wildfire and need to make a claim? Our claims teams are standing by and ready to support you.

Make a property claimMake an auto claim

Our 24-hour emergency claims number is 1-800-607-2424 (1-888-875-8088 in Quebec).

We do our best to respond to everyone's calls, but increased volume may cause delays in our response times. While you wait to hear from us, reach out to local resources to assist with emergency repairs and collect all the information you’ll need to make a home insurance claim.

Thank you for your patience, and stay safe.