A claim experience
you can count on

86%
of customers are satisfied with their claim experience*

24/7
We're there for you 24 hours a day, 7 days a week

*Based on 636 claimant survey responses measuring overall claims satisfaction after using our Definity Repair Partners for a property claim from January to December 2023.

quotation mark
I would say to Economical Insurance, keep up the great customer service — that to me is the difference with dealing with your insurance company than another. It's the customer service and that human interaction that will keep me coming back and keep us telling people about you.

Nikki Tilley
Economical customer, British Columbia

Check out Nikki's story

REAL LIFE STORIES

Getting the Reddy family back on the road after back-to-back collisions

A Quebec poultry farmer gets up-and-running again after a barn fire

Helping Wayne and his wife rebuild after the Goderich tornado

Answers to your claim questions

Whether you’re preparing to make a claim or you’re in the middle of one,
we’ve got the answers to your questions.

What information do I need to provide when making a car insurance claim?

What information do I need to provide when making a home insurance claim?

Do I still have to pay my deductible if I’m not at fault for an accident?

How could making a claim impact the cost of my home insurance?

What are betterment charges and how do they work?

Why didn’t my car insurance policy cover me after a collision?

Find out more on our blog

NEED TO MAKE A CLAIM?

When you need to make a claim, we’re here to help. We’ll help look after your claim details so you can focus on getting your life back to normal.

No matter the type of claim you’re reporting, call our 24-hour service line at 1-800-607-2424 or 1-888-875-8088 (Quebec).

You may want to contact your broker to let them know about your claim. They’ll be there to answer any questions you have about the process or how it may affect your coverage.

Make a claim