We’re here to help
If you have a general question about your insurance policy, payments, or claim, your broker is your first source of information.
If your concern isn’t listed here, or it remains unresolved after following the suggested course of action, please follow the instructions below this chart.
- Cancel your policy
- Change a vehicle on your policy
- Amend the coverage on your policy
- Request liability slips
- Update bank information or get information about payments
- Find out why your rates have increased
- Make a complaint about customer service (your broker will escalate to the appropriate department)
- Negotiate your claim settlement offer
- Report a claim or get updates on a claim in progress
- Inquire about a settlement cheque
TAKE THESE STEPS TO FILE A COMPLAINT
As an insurance policyholder, there may be situations where you are not satisfied with our services or products.
It is important that you follow the steps below in order. Do not move on to the next step unless your issue remains unresolved.
STEP ONE: TALK TO YOUR BROKER
Your licensed insurance broker is the first person you should reach out to with your concern, and they can also answer questions about your Economical policy or claim.
If you’ve completed this step and your broker is unable to resolve your concerns, proceed to step two.
STEP TWO: CONTACT US
Auto or property policy questions
(including billing-related inquiries)
Commercial policy questions
(including billing-related inquiries)
For details on how Economical’s Customer Dispute Resolution Office handles complaints in the province please visit our Summary of the Complaint Processing and Dispute Resolution Procedure in Quebec.
Our representatives are knowledgeable and experienced. In most cases, they’ll be able to answer your questions, explain decisions made, and work with you to achieve a suitable result. If, however, you’re still unsatisfied with their handling of your complaint, you may request a review of your file by their leadership team.
When you call, please have the following items ready for reference:
- Details of your complaint including your policy and/or claim number(s)
- Any supporting documents and important dates
- Names of any employees you have already spoken to about your concerns
Please note that it’s best to talk to your insurance adjuster directly for claims-related inquiries. If you’re having trouble connecting with your adjuster, do not hesitate to reach out to another representative.
Economical representatives can be reached at the following numbers:
Contact Information
Auto or property policy questions
(including billing-related inquiries)
Commercial policy questions
(including billing-related inquiries)
If your concern remains unresolved after following steps one and two, proceed to step three.
STEP THREE: REPORT A COMPLAINT TO OUR CUSTOMER DISPUTE RESOLUTION OFFICE
If your concerns have not been resolved after completing the first two steps, you may contact our Customer Dispute Resolution Office directly.
It’s important to note that our Customer Dispute Resolution Office can only review your complaint if you have attempted to resolve the matter by following steps one and two.