Contact Us

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Economical is becoming Definity Insurance.
Same commitment, new look. 

Questions about your insurance

Economical customers:

Your broker is your first point of contact and can help with most inquiries about your policy, including changes to your coverage, claim status, and payment information. For after-hours emergencies, call our 24-hour service line at 1-800-607-2424.

Looking for an insurance quote? Find a broker to help you get the right coverage.

1-800-607-2424

Current Travelers Canada home (excluding new home warranty), auto, and non-surety business policyholders:

Do you have questions about your insurance policy or a claim? Your broker can help with most inquiries about your policy, including your coverage, claim status, and payment information. You can also visit our Travelers Canada FAQ page.

Visit our Travelers Canada FAQ page

Have a specific question?

Please contact our Media Relations team by email or call 647-224-8975.

Please email our Community Giving team or go to our Community Giving page for more information.

Please visit our Careers page for more information.

Email our Claims Vendor Management team if you’re interested in working with Economical as a claims vendor. Please include your name, company name, email address, job title, phone number, service offerings, company location(s), and a link to your website in your email. Please don’t include any additional links or attachments, and only send us one submission.

Here’s how to find the help you need.

Please visit our Unclaimed Property page for more information or email our Policy and Compliance team.

For general inquiries not listed above, contact our head office:

 

Economical Insurance
111 Westmount Road South, P.O. Box 2000, Waterloo, ON N2J 4S4

 

Call 1-800-265-2180 or 519-570-8200
Fax 519-570-8389

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