Your satisfaction is our top priority

And it’s guaranteed.

You deserve the best

Our hassle-free service program guarantees the quality of your repairs, and the prompt, friendly service you deserve — from start to finish. And with 24-hour emergency service, we’ll be there when you need us most.

How our satisfaction guarantee works

When you or your broker call us to report your claim, we’ll immediately contact one of our approved contractors or repair facilities in your area. We’ll give them your coverage information and details of the damage so they’re ready to get working on repairs right away — no appraisals or estimates required. There’s no need for you to shop around for reputable, qualified contractors or repair shops as we’ve already done that for you. Our partners must meet rigorous performance standards to be part of our program. 

Prompt, efficient, and hassle-free service

Convenient, on-site car rental pick-up at our Definity Repair Partner

Lifetime guarantee (while you own the vehicle) on body, parts, and paint repairs made by a Definity Repair Partner

Two-year guarantee on property restoration and repairs made by a Definity Repair Partner

While you have the option to use a contractor or repair shop that does not participate in our program, we can guarantee your satisfaction only when you choose one of Definity Repair Partners.

Delivering on our promise

We've been doing this for a long time, and we take pride in getting our customers’ lives back to normal as quickly as possible. Here are some of their stories.

Calm after the storm: how our claims teams helped this customer after Hurricane Fiona
Not a pipe dream: how we dealt with a major sewer backup and got Gary’s property fully restored in just days